Return & Refund Policy

Last updated: July 28, 2026

Thank you for shopping with EmberZens.

Because our products are digital downloads, all sales are considered final once the product has been delivered.

Refunds

Due to the nature of digital products, we do not offer refunds, returns, or exchanges after purchase except in the situations listed below.

A refund or replacement may be provided if:

• You accidentally purchased the same product more than once.
• You were delivered the wrong product.
• We are unable to provide the product you purchased.

We do not issue refunds because:

• You changed your mind.
• You no longer want the product.
• Your game or console was updated after purchase.
• You do not know how to install or use the product.
• Your Cronus Zen is not properly configured.
• Your internet connection, controller, or game settings affect performance.
• You were banned or suspended by a game developer.
• You expected the product to perform differently than described.

If you experience any issues, please contact our support team before requesting a chargeback. We are happy to help troubleshoot installation or setup problems.

Unauthorized chargebacks made without contacting us first may result in the permanent suspension of support services and future purchases.

For support, contact us through our Discord server or the contact information provided on our website.